Monday 26 September 2011

Business On The North Shore

The North Shore is a fantastic place to be conducting business.  Even with the continued growth of both North and West Vancouver the North Shore continues to have a wonderful community feel! It has been my experience that our customers are more than willing to share their positive feedback of the level of service they have received from Glass Doctor resulting in both referrals and repeat business.

Auto Glass makes up more than 90% of our business with a large portion of this work done for ICBC, Family, and Canadian Direct Insurance.  Being an ICBC Glass Express shop we can handle all Auto Glass claims without our customers having to go to an ICBC Claim Centre.  In addition to handling the claim process we offer free courtesy cars, and or pick up and drop off service to your home and business.

With our Team of Auto Glass Technicians taking a great level of pride in their work, and going the extra mile to ensure our customer's expectations are met or exceeded they have helped us grow our business over 30% year over year.  As part of our commitment to the community we call home we make monthly donations to the North Shore Crisis Services Society in recognition of the referrals and support we receive from our valued customers. 

Thank you for your support and continued patronage!

General Manger
John Goldsmith

Thursday 26 May 2011

Working with Finntheo

In order to maximize awareness of our customer referral program, we have been working with a company to help create graphically appealing posters and handouts.

One large poster was created specifically for the office to try and grab the attention of our current customers to help inform them of our great referral program and the charity that we are supporting – North Shore Crisis Services Society.

A small handout was also created and will be distributed to some of our customers and some small local businesses. These handouts provide more information about the referral program and help demonstrate how the program works.


To see these images, check out HERE

These were created by Tim at Finntheo. Finntheo is a unique company that comprises several individuals who can help with web and graphic needs. We enjoyed working with Tim. For more information about Finntheo, check out their website at: 

Thursday 19 May 2011

WORLD CLASS

Another happy customer that posted a review on our website!

Thanks Yurek!

"After a bad experience with Speedy Glass, I found Glass Doctor, and I was amazed with its’ really WORLD CLASS service! Huge thanks to John Goldsmith, General Manager of  North Vancouver GlassDoctor. Super professionals! I will always return to Glass Doctor and strongly recommend it to others"
-  Yurek

Tuesday 19 April 2011

"Best Customer Service"


One of our recent clients had her windshield repaired and was very happy with her experience.
Krista L. took the time to make these two comments on our Facebook and Blog sites:
"Thank you so much for your fantastic service today and for staying open late to repair my windshield. It was very much appreciated!"
"Best customer service experience I've had with a repair shop of any kind!"
Thanks Krista!
Glad we could help.

Thursday 24 March 2011

Latest Customer Review!

Thanks to our most recent review from a happy customer, we have made a donation to the NSCSS! Thanks Zan!
"These guys are fantastic. Real customer service. Not because they have to but because they are having a good time doing what they like, taking care of us folks with shattered glass!"- Zan R.

New Referral Program

We are excited to officially announce the launching of our new referral program!
Check out our Referral Program Page to find more information about how you can support the North Shore Crisis Services Society.
Thank you for your support.

411.ca

Last year, approximately 12 million people (that’s nearly half of Canada’s internet audience) used 411.ca to find businesses.
We have filled out our portfolio and are excited to be on the 411.ca site with our information! It is more exposure for us with hopes of finding more great customers.
Click HERE to see our new 411 profile!

Wednesday 16 March 2011

Glass Doctor North Vancouver

Follow us on our various social networking sites and find out more about our new referral program that supports a local North Shore Charity - North Shore Crisis Services Society.